Welcome to the Richland Source Help Center!

Need help logging in, reading articles, or fixing an email issue? You’re in the right place. Below, you’ll find answers to our most common support questions. Most issues can be resolved in just a few clicks.

Still stuck? We’re here for you — fill out the form at the bottom of this page and we’ll respond within 1–2 business days.

Note: If your question is about your membership or billing, please email membership@richlandsource.com or visit our Membership FAQ Page.

p.s. Need fast help? Use the Source Helper chatbot in the bottom corner — it’s trained to solve your most common problems!

Table Of Contents

🆓 How to Create a Free Account (and What You Get)

You don’t need to be a paying member to enjoy our journalism — anyone can create a free account and read up to 5 free articles each month across Richland Source, Ashland Source, and Knox Pages.

Here’s how to get started:

  1. Go to RichlandSource.com
    (or AshlandSource.com, or KnoxPages.com)
  2. Click Sign In in the top-right corner
  3. Enter your email address
  4. Click “Continue”
  5. Choose either:
    • “Email me a one-time code” (no password needed!), or
    • Set a password using the link in your login email

That’s it! Once you’re logged in, you’ll automatically be able to read up to 5 articles per month for free.

💡 Tip: Creating a free account is the same as logging in for the first time with your email. You don’t need to fill out a form or choose a username — your email is your login.

What’s Included With a Free Account

  • 5 free stories every month from any of our sites
  • Access to breaking news, community updates, and original reporting
  • The ability to log in on any device — your phone, tablet, or computer

Want Unlimited Access?

If you’d like to upgrade and enjoy unlimited access to all of our stories, you can become a member anytime.

👉 Click here to view membership options.

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🌐 Accessing Articles

  • You must create a free account and log in to read more than 1 article per month.
  • Free users can read up to 5 articles each month.
  • Members who are logged in get unlimited access.
  • Logging in helps us understand what readers care about and protects local journalism.
  • Once logged in, you’ll stay signed in for 30 days unless you log out or clear cookies.
  • Your login works across all three of our sites: Richland Source, Ashland Source, and Knox Pages

Trouble Loading Pages?

Try:

  • Refreshing the page
  • Clearing your browser cache and cookies
  • Switching browsers (Chrome or Safari works best)

💡 If links in our emails don’t work (like login codes or headlines), try copying and pasting the link into your browser manually. Chrome or Safari tend to work best.

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🔐 How to Log In

If you’ve been logged out of your account, don’t worry. Logging back in is simple and secure. Here’s how to do it in just a few steps.

How Long Do I Stay Logged In?

Once logged in, you’ll stay signed in on your device for 30 days — as long as you don’t manually log out or clear cookies. You’ll need to log in again on each device you use (phone, laptop, etc.).

Step-by-Step: Log In Using a One-Time Code (No Password Needed!)

1. Go to:

2. Click “Sign In” in the upper right corner.

3. Enter your email address, then click “Continue.”

4. If you don’t have a password set up, just click:

  • “Email me a one-time code instead”

5. Check your inbox for a 6-digit code — it arrives almost instantly.

You have 3 options from here:

  • Paste the code into the website
  • Click the “Continue to Richland Source” button in the email (magic link)
  • Copy and paste the full login link from the email if preferred

6. You’re in! Once you see “My Account” in the top right, you’re successfully logged in.

💡 Tip: If the one-time code doesn’t arrive, try checking your spam or junk folder.
If you’ve already set a password, you can also click “Use my password” instead.

Want to Stay Logged In?

As long as you don’t log out or clear your browser cookies, you’ll remain signed in for 30 days on that device.

To stay signed in across devices (e.g., your phone and laptop), repeat this process on each one.

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🔑 How to Set or Reset Your Password

If you’d prefer to use a password instead of a one-time code — no problem! Here’s how to create or reset your password and log in securely.

Option 1: Set a Password (If You Haven’t Yet)

  1. Go to your preferred site and click “Sign In”.
  2. Enter your email and click “Email me a one-time code instead.”
  3. In the email you receive, look for a link that says “Set a password” or “create your password.”
  4. Click the link and choose your new password.
  5. That’s it! You’re now logged in, and can use this password next time.

Option 2: Log In Using a Password

  1. Go to the site and click “Sign In.”
  2. Enter your email and click Continue.
  3. When prompted, enter your password and hit Continue.
  4. Once logged in, you’ll see “My Account” in the top-right corner.

Forgot Your Password?

No worries — resetting it is quick:

  1. On the login screen, click “Forgot Password?”
  2. Check your inbox for a password reset email.
  3. Click the link, enter a new password, and you’re back in.

Good to Know:

• You can also log in without a password using a one-time code or magic link

• You’ll stay logged in for 30 days on each device.

• You must be logged in — whether a member or not — to read full articles.

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👤 How to Tell If You’re Logged In

Sometimes it’s hard to tell if you’re logged in or if you’re getting access to everything you should be. Here’s how to check:

How to Know You’re Logged In

When you’re on the site:

  • If you see “My Account” in the top-right corner → you’re logged in ✅
  • If you see “Sign In” → you’re not logged in ❌

To log in:

  1. Click Sign In
  2. Enter your email
  3. Choose to use a password or get a one-time code emailed to you
  4. You’re in! You’ll stay signed in for 30 days on that device

Think You’re a Member, But Not Sure?

Membership-related questions (like billing, plan type, Duo account access, etc.) are handled by our membership team.

➡️ Visit our Membership FAQ Page
📧 Or email membership@richlandsource.com

They’ll respond within 1–2 business days.

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✉️ How to Update Your Email Address

As of May 14, 2025, you can update your email directly from the “My Account” page.

Here’s how:

  1. Log in and click My Account in the top-right corner
  2. Scroll to Email Address
  3. Enter your new email and click Update

You’ll receive a confirmation email at your new address — be sure to confirm it to complete the change.

🔗 View full instructions

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📬 Not Receiving the Daily Headlines?

If you’ve stopped receiving the Daily Headlines email, here’s what to check:

  1. You may have unsubscribed (accidentally or on purpose)
  2. Your email provider may be blocking our messages
  3. Your address may be on an exclusion list

1. You Unsubscribed (Maybe by Accident)

Sometimes readers unsubscribe by mistake. If that happened, we can re-subscribe you manually.

What to do:
Email us at help@richlandsource.com and let us know you’d like to receive the Daily Headlines again. We’ll take care of the rest.

2. Your Email Provider May Be Blocking Us

Some email providers — especially older ones like @neo.rr.com, @embarqmail.com, or @twc.com — often reject our emails or send them to spam.

What to do:

  • Check your spam/junk folder
  • Add “contact@richlandsource.com” to your contact list
  • If possible, update your account with a more modern email (like Gmail or Yahoo)

Still not working? Reach out, and we’ll see what we can do.

3. You’re on the Exclusion List

In rare cases, your email may be on something called the “exclusion list.” This means we legally can’t re-add you to our email list without your written permission.

What to do:
Email us at help@richlandsource.com with this message:

“Yes, I want to receive the Daily Headlines email.”

We’ll then work with our support provider to get you re-subscribed.

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📧 Trouble with Your Email?

If you’re having issues logging in or not receiving our Daily Headlines, your email address might be the reason. Here’s how to troubleshoot it:

Common Issues

1. You may be using the wrong email

Try searching your inbox for “Richland Source” or “Daily Headlines” — that might help you remember which email you used to sign up.

If you signed up with a different email than you’re trying to log in with, our system won’t recognize it.

2. Your email provider might be blocking us

Some older email providers — like @neo.rr.com, @embarqmail.com, or @twc.com — often reject our emails or filter them into spam.

If you’re using one of these addresses and not receiving login codes or newsletters:

  • Check your Spam, Junk, or Promotions folders
  • Add contact@richlandsource.com to your contacts
  • Consider switching to Gmail or Yahoo for better delivery

3. There could be a typo

No judgment — it’s surprisingly easy to mistype your email during sign-up or login.

What to Do Next

If you’re still unsure:

  • Try logging in with any other email addresses you use
  • Or email us at help@richlandsource.com with all the possible emails, and we’ll help track it down

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📲 Save Richland Source to Your Home Screen

On iPhone (Safari):

  1. Go to richlandsource.com
  2. Tap the Share icon
  3. Select Add to Home Screen
  4. Tap Add

On Android (Chrome):

  1. Visit richlandsource.com
  2. Tap the three dots menu
  3. Select Add to Home screen
  4. Tap Add

💡 Tip: This gives you fast, app-like access without needing to download anything.

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💬 Still Need Help?

We’re here for you.

📧 Email: help@richlandsource.com with a short description of your problem and the message, “Human help please!”

OR

⬇️ Fill out the form below:

I need more help:

Use the form below to tell us what’s going wrong — whether it’s a login issue, missing newsletter, or something else entirely.

This field is for validation purposes and should be left unchanged.
Name(Required)
Email(Required)
Not required, but can sometimes be helpful!
Max. file size: 2 GB.

🕒 Response Time: 1–2 business days
💡 Tip: Include a short description (or screenshot!) of the issue to help us respond faster.

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