My Account

As a registered user you will receive 5 free articles each month across Richland Source, Ashland Source, Knox Pages, and Delaware Source sites. You also will receive up to 2 articles within the Source Local News mobile app along with access to a Daily Crossword puzzle in the app.

Once you’ve reached your 5 articles limit on any of the sites (or within the app) you will see a message in any additional stories encouraging you to join as a Source Member to receive unlimited access to stories across our network.

The Source Local News app is a mobile app available for Apple and Android devices. Once you’ve logged into the app, you will stay logged in for 364 days before it will prompt you to sign in again. You also have the ability to update settings like dark/light mode, font size and enable push notifications to never miss an important story.

Readers with a free account have access to read up to 2 stories/mo within the app as well as access to unlimited obituaries, the events calendar, Source podcasts, and a daily crossword puzzle.

Source Members will be able to read all articles as well as have access to 5 daily games/puzzles within the app.

When you first create an account you will be asked to verify your account before you will begin seeing additional settings. There are 2 ways you can do this – by having a link sent to your email that you will click to verify your email or by setting a password.

Once you have completed one of these steps you will see options to:

• Update your profile with your name and display name
• Change your email address
• Reset your password
• Delete your account
• Subscribe to newsletters

Both options will send you an email.

Option 1 – Send me a Link
You will receive an email with a big button that says “Verify my email.” Simply click that button and you are verified.

Option 2 – Set a password
You will receive an email with a big button that says “Set a new password.” When you click the button your email will be verified and you will be redirected to a page to set a password to use for future logins.

No, you are not required to set a password. Passwords can be helpful because you can save them on your browser and make future logins faster. If you do not set a password you will receive an email with a code to enter to log in again.

Please note, you must set your password for each news site individually. This setting will not sync across sites.

On the Account Settings screen you can enter your new email and hit “Update Profile.” This will save your new email to your account for future logins and newsletter subscriptions.

Please note this option will only appear if you have already verified your account. If you have yet to verify your account, do this first and then you will see the option to update your email address.

You will remain logged in for 30 days (unless you log out or clear your browser cookies) before being prompted to log in again. Note: You’ll need to log in on each browser or device you use. That includes when you click a story from social media, since it may open in a separate browser.

For the easiest experience, use the mobile app — it keeps you logged in so you don’t have to sign in every time. The App it will keep you logged in for 364 days before prompting you to sign in again (click to download for android, click to download for iOS)

There can be numerous reasons for this. The most common reasons include 1) you may have unsubscribed…accidentally or on purpose 2) your email provider may be blocking our messages or 3) your address may be on an exclusion list.

The first thing to do is to check if you are currently subscribed to the newsletters you want. To do this, go to the Newsletters section in the My Account menu and make sure the check box is selected next to your desired newsletters. If it is and you’re still not receiving the newsletter, keep reading.

Some email providers – especially ones like @neo.rr.com, @embarqmail.com or @twc.com – will mark our emails as spam. To fix this, first check your spam/junk folder to see if you find the email. If yes, mark the email as not spam to direct future emails back to your primary inbox. You should also add contact@richlandsource.com and news@richlandsource.com to your contact list.

In rare cases, your email may be on something called an exclusion list. Unfortunately we cannot legally re-add you to the list without your written permission. To find out if you’re on an exclusion list email us at help@richlandsource.com and we can check for you. In that email make sure you include the line “I want to receive the Daily Headlines email.” We will then work with our provider to get you re-added. This process may take a day or two to finalize.

Still need help or can’t find an answer to your question, please reach out to us at help@richlandsource.com and a team membership will be in touch within 1-2 business days.

Think of orders as your transaction receipts. Anytime your membership renews you will have a new order listed in the orders section.

This is your membership. This screen will give you a quick overview of your membership including your membership level, status, next payment date, and price. To see additional details or make changes to your membership, click the “View” button to expand details.

From the Subscription section, click the “View” button on your active membership. In this expanded view you will see the option at the top to “Change Subscription.” This will open a pop-up that will allow you to select current available memberships.

Important: If you are in the middle of your current billing cycle when you upgrade you will be charged a prorated amount upon purchase. The exact amount will be determined by how many days are remaining in your billing cycle. It will appear on the purchase summary as a Sign-Up fee. Later, on your regular renewal date, you’ll be charged the full price of your new membership plan.

Select the Payment Information section in the menu. You will see an option to “add payment method” at the top. If you have multiple payment methods saved, you will either want to delete one or go into your Subscription settings to update the payment method associated with your membership.

From the Subscriptions section, select “View” on your active subscription. In this expanded view click the “More” button at the top and select the option to “Update Payment Method.” Once you’ve entered all of your information click “Change Payment Method.”

Yes! Go to the Subscriptions section and click “View” on your active membership. In this expanded view you will see a toggle to turn on or off the auto renew setting. Please note, you must have a payment method on file to turn on auto renewal.

You can always contact our Membership support team at membership@richlandsource.com or call and leave a message at 419-610-2100 (option 1, then option 3).