Employer: North Central State College
Employee Type: Full Time
Website: http://www.ncstatecollege.edu/cms/index.php
Assistant Director, Financial Aid
North Central State College is seeking a detail-oriented, student-focused professional to serve as Assistant Director of Financial Aid. This is a key role for someone who enjoys problem-solving, navigating complex regulations, and making a direct impact on student success.
Reporting to the Director of Financial Aid, the Assistant Director plays a critical role in the day-to-day administration of financial aid programs, ensuring accurate, timely, and compliant delivery of aid to students.
What You’ll Do
Key Responsibilities
Financial Aid Administration and Operations
• Assist and work in partnership with the Director in the daily administration of financial aid programs, ensuring accurate, timely, and compliant delivery of aid.
• Exercise independent judgment in reviewing and processing financial aid applications:
• Certify courses for veterans’ educational benefits with the VA.
• Assist with reconciliation of financial aid programs and support audit and reporting requirements.
• Conduct outreach to students regarding application completion, missing documentation, and eligibility issues, including deregistration processes.
• Administer state financial aid programs, including identifying recipients, reconciling funds, and completing required reports.
• Assist in maintaining and updating the office’s policies and procedures to reflect current regulations and practices.
• Maintain accurate and compliant student records, including electronic file management and documentation processes in accordance with federal and institutional requirements.
• Coordinate the receipt and distribution of financial aid-related documentation to ensure timely processing and compliance with established deadlines.
• Other duties as assigned.
Systems, Reporting and Process Coordination
• Assist and work in partnership with the Director to support and optimize the use of financial aid systems, including EDE and Colleague.
• Maintain financial aid web content to ensure clear, current information for students.
• Identify and implement process improvements to enhance efficiency and effectiveness in a small-office environment.
• Assist in compiling materials for audits
• Assist in reporting for State financial aid programs (Identify recipients, reconcile payments, and file reports)
• Other duties as assigned.
Office Leadership and Support to Director
• Assist and work in partnership with the Director to coordinate workflow, prioritize tasks, and ensure continuity of operations in a two-person office.
• Exercise independent judgment in the interpretation and application of federal, state, and institutional financial aid regulations.
• Provide leadership in advancing the office’s goals and objectives.
• Assist in the development of office policies and procedures.
• Assume responsibility and speak for the office in the absence of the director.
• Collaborate with College employees and persons outside the College regarding issues affecting students’ receipt of aid.
• Serve on campus committees.
• Assist with Foundation scholarship processes and other departmental initiatives.
• Serve as the primary point of contact and make operational decisions in the Director’s absence.
• Provide functional guidance to support staff, including assigning work, training, and monitoring completion.
• Collaborate with campus departments and external partners regarding student aid matters.
• Contribute to overall office effectiveness by stepping into all functions as needed.
• Other duties as assigned.
Student Advising and Outreach
• Advise students and families on financial aid processes, eligibility, and award decisions, applying independent judgment to complex situations.
• Assist students in resolving issues that may impact their ability to receive aid.
• Represent the office at Financial Aid Nights, orientations, and recruitment events.
• Collaborate with campus partners to support student success and retention.
• Serve as a point of contact for student and family inquiries, providing guidance on financial aid processes and directing complex issues as appropriate.
• Other duties as assigned.
What We’re Looking For: Education and Experience
• Bachelor’s degree in Business, Education, or a related field (or equivalent experience)
• Minimum of two (2) years of professional experience requiring strong attention to detail, organization, and decision-making within established guidelines
Why You’ll Love Working Here
North Central State College is more than just a workplace—it’s a community committed to student success. We offer a supportive environment, opportunities for growth, and a generous benefits package that includes:
• Competitive pay
• Medical, dental, and vision insurance with low deductibles
• Employer contributions to retirement (14% for SERS, 10.15% for ARP)
• College-paid life and long-term disability insurance
• Generous time off:
• 160 hours vacation
• 120 hours of sick time per year
• 16 hours of personal time per year
• 12 holidays plus 2 additional College-paid days per year
• Free tuition at NCSC for employees, spouses, and dependents
• Tuition reimbursement for education outside NCSC
• And more
Application Review Begins: April 8, 2026
Position open until filled
Ready to Join Us
Submit your resume and cover letter at:
www.ncstatecollege.edu/jobs
Or send to:
North Central State College
Attn: Human Resources
2441 Kenwood Circle
Mansfield OH 44906
To apply, please visit: https://apptrkr.com/7027350