How your network phone system is configured for your company can have a dramatic impact on client relations and top-line revenue. Not to mention the hassle of having to deal with IT issues should the system fail.
A lot of companies know they need new or upgraded phones, but they aren’t sure where to start or what’s really important.
Here’s a quick overview to ensure you are getting the set up that works for your industry and company process.
It all starts with peace of mind. Whether you’re in a meeting or taking a vacation with your family, you don’t want to worry about calls dropping or not getting through. A supported phone system can give you that mental security. But be careful—many phone systems are legacy and replacement phones are ordered from eBay. What’s that mean?
When a legacy phone system fails, there is usually no easy recovery and downtime could be substantial. So there’s a good chance you’ll be right back in the same position, along with having lost time and money.
Speaking of money, a lot of business owners don’t realize that a VoIP (voice over Internet Protocol) system is a better investment over a legacy analog phone system. ES Consulting customers that have made the switch from analog to VoIP have saved anywhere from $300 to $1,200 a month.
Another big piece of the phone puzzle is having unified communications. This allows you to seamlessly integrate with modern business models. And that’s true whether you are dealing with mobile or remote communications.
Further, workflow won’t be disrupted between branches or in-house. You can set up the same system, no matter where your remote branches are, to ensure synchronicity. Not to mention the easy and quick access to your messages and voicemails when and where you need them.
You don’t need to worry about carrying an extra phone or being on location, either, as the systems are designed for use with your cell phone or desk phone, so you can essentially take your desk phone anywhere with you.
Digital communication can also be enhanced with the right system. Voicemails to email that is accessible on any device and faxing to email (or fax from your PC/device), for example.
The final main aspect to consider when thinking about business phone systems is having total control. How you want your calls to be routed should be the way they are routed. Get custom automated attendants, call flows, queues, ring groups, reporting and more.
There’s no need to pay more and compromise your company’s phone system, ever again.
