MANSFIELD -- The Mansfield Police Department and the Richland County Sheriff's Department note that technical issues with 911 calls have been resolved, according to Mark Huckleberry, Operations Supervisor of Public Safety for the city of Mansfield.
"Regarding the attached news release sent earlier from the office of Mansfield Police Chief Keith Porch, all 911 systems are up and functioning properly at this time," Huckleberry stated.
Both agencies suffered technical issues with 911 calls on Tuesday night and into Wednesday.
"Due to some technical difficulties involving the transfer of '911' calls from cell phones into our department, callers are experiencing a longer ring time. Those times may be longer than 30 seconds," Mansfield police Chief Keith Porch said. "Please stay on the line and wait for a public safety communication center dispatcher to answer.
"Century Link is working on the problem, however, no timeline has been given to correct the issue."
The Sherrif's department sent out a similar statement.
"Calls are being answered," RCSO Captain James Sweat said. "There's just an extended period of time before they are answered."
Sweat said the issue was discovered Tuesday evening when complaints of 911 calls coming in were unanswered.
"I called Century Link and was told the issue had been fixed. I called again this morning and found out it wasn't entirely fixed," he said. "Later, Century Link told me there was an issue with a circuit."
Sweat explained phone calls for RCSO are transferred to MPD after about 15 seconds of not being answered.
"So when it would ring 10 times, folks got impatient and hung up," Sweat said. "Those who held on for the 11th and 12th ring got someone."
Century Link isolated the problematic circuit and the long ring times are believed to be fixed, Sweat said.