Jack Hooks (left) recently bought Carothers Pest Control from his mother, Mary Carothers (right). Hooks is the fourth-generation owner of the family business founded in 1959.

SHELBY -- Jack Hooks didn’t feel he could really help people in a sales job, so he looked to his family for inspiration.

He said he learned customer service skills from working at his family’s business, but he wasn’t able to interact with people face-to-face as much as he wanted.