Kids at Altitude Trampoline Park

Altitude Trampoline Park is open for business with adjusted hours of Sunday thru Thursday 11 am to 7 pm and Friday thru Saturday 11 am to 9 pm.

ONTARIO -- Reopening any business during the COVID-19 pandemic requires a lot of work, from extra cleaning to constantly monitoring health guidelines and recommended protocols.

Nevertheless, the staff at Altitude Trampoline Park was excited to welcome patrons back earlier this month.

“Traffic was slow to start. It’s slowly increasing but it's still way down from where we were before,” general manager Mike McKenzie said.

“The kids are ecstatic to be here,” event and front manager Mandi Burnell added.

Altitude reopened on July 8 with additional cleaning and sanitizing protocols. The bathrooms are cleaned hourly and both the foam pit and trampolines are sprayed down with a disinfectant every two hours.

Employees also routinely clean and sanitize high touch surfaces like tables and calendars. Burnell said that the daily cleaning protocols include nearly 50 pages of checklists to be completed throughout the day.

“We had to designate employees to be cleaning all the time,” McKenzie said. “There’s not a time during the day when we’re not cleaning.” 

Altitude Trampoline Park

Staff at Altitude Trampoline Park welcome back jumpers.

Employees are also required to wear masks and undergo temperature screenings every shift. Any employee with a temperature of 100.4 or higher is sent home for a minimum of 72 hours, per Ohio Department of Health guidelines. 

The staff has also installed customer sanitation stations throughout the park with hand sanitizer wipes, disinfectant spray and paper towels. 

Guests are encouraged to practice social distancing while at the park. In addition, Altitude is operating at 50 percent capacity, allowing just 150 jumpers and 300 total building occupants at a time. 

Birthday party packages are available, but limited to parties of 10.

Guests are required to wear masks while not jumping on the trampolines. If a guest is actively jumping on the trampolines, then no mask is required.

Although Gov. Mike DeWine issued a statewide mask mandate Wednesday, jumping on a trampoline qualifies as an exemption, since those "actively exercising or playing sports" do not have to wear masks.

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