MANSFIELD — AAA is honoring two Mansfield roadside service providers, Terry’s Body Shop and Towing and Baker’s Collision Repair, for their exceptional service to AAA members.
Out of nearly 14,000 service providers that provide roadside assistance to AAA members in the United States, Terry’s Body Shop and Towing and Bakers Collision were among just 58 roadside service providers nominated to receive the annual Service Provider of Excellence (SPOE) Award.
AAA nominates service providers based on certain criteria, including exceptional service to members, high satisfaction with member communication during a service call, response time, technician training, industry recognition, and community involvement.
“Our legendary roadside assistance is the top reason why members join AAA,” said Dave McMullen, president and CEO of AAA Ohio Auto Club. “Service providers like Terry’s Body Shop and Towing and Baker’s Collision Repair rescue our members on a daily basis and deliver the best in customer service every single time, often going above and beyond.”
Baker’s Collision Repair:
Baker’s Collision Repair was among 12 service providers to receive the SPOE award this year. Owner DeLee Powell says her team cares about their customers and focuses on safety. She attributes this award to the company’s sole AAA technician, Matthew Brammer.
“I’m extremely proud of Matt, because he really does a great job,” said Powell. “He’s just very concerned about people and their well-being. The members love him. People just go on and on and on about how fast and how knowledgeable he is. We’ve always had people that have called in and been happy.”
Terry’s Body Shop and Towing:
Terry’s Body Shop and Towing took home Honorable Mention. Owner Terry Tolliver has been working with AAA since December 1998, and currently oversees an operation of 11 trucks and 13 drivers. These drivers ran 6,833 roadside assistance calls in 2020. Tolliver said this recognition means a lot to him and his team.
“We try to give everybody good service,” said Tolliver. “We try to treat them right. We try to stay in contact and let them know we’re coming, tell them we’re there to help them, and try to keep them smiling and keep their mind off their car being broke down.”
Both providers visited AAA Ohio Auto Club headquarters in Worthington, Ohio for an awards ceremony July 13.
AAA provides more than 62 million members with travel-, insurance-, financial- and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited online at AAA.com.